Be the personal advisor of hundreds of our students from Japan, who are learning English online with EF English Live! EF Education First - Corporate Solutions is looking for a Customer Service Representative. Are you ready to work full time, from Monday to Friday in our central office, or from home (2 days a week) with an international and spirited team of experts? If yes, apply now!

You will enjoy a 3-week paid training, 28 paid vacation days per year, excellent price for gym access, international career opportunities. Your responsibilities will include but are not limited to:

· Motivating and guiding our students through our online school

· Advising our learners on how to achieve personal and company learning targets via phone, chat, and email

· Presenting the different school features and options to provide a customized service

· Overcoming students’ objections, anticipating their needs by giving personal solutions to managing time and progress

· Offering call and following up service mainly in Japanese and English (C1/C2)

· Hosting school demo webinars

· Providing technical advice and solutions to ensure all our students have the best learning experience using EF products

· Meeting the operations requirements of quality and productivity of customer support services


To be successful in this role, you will be/have:

· Excellent writing and speaking skills in Japanese and English

· Highly responsible with a strong sense of ownership and autonomy

· Focused on students’ satisfaction and ready to go the extra mile

· Cultural awareness and interpersonal skills that establish trusted advisor relationships with students

· Ability to remain calm and organized under pressure and with uneasy students

· Great communicator with students and teammates

· Consistently striving for improved quality and results

· Quick reasoning for problem-solving

· Excellent at multitasking and working on various electronic platforms