JAPANESE-SPEAKING CUSTOMER LIAISON & STUDY TOUR OPERATIONS ASSISTANT MANAGER


ABOUT BLUE SKY EDUCATION

BlueSky Education is a global education service provider founded in the UK and expanding its business in the Asia-Oceania region. Currently Headquartered in Singapore and growing rapidly. Global working members are based in Singapore, Australia, Vietnam, and the Philippines. Inbound tour business in Japan will be launched in 2024.

JOB RESPONSIBILITIES

● Customer Liaison:
○ Liaise with B2B customers (mainly Japanese-speaking customers) for pre-departure, during their study tours, and post-programme customer service.
○ Assist the management and marketing team in designing programs as and when required.
○ Assist Sales & Marketing team with quotation preparation tasks ( such as designing a programme in Singapore), ad-hoc Japanese language localization of our sales & marketing materials, among other tasks.
○ Pre-arrival, during programme runs and post-departure customer satisfaction services for our clients coming from abroad, especially Japanese clients.
● Operations:
○ Work with the operations team to provide customer service on-site to mainly Japanese-speaking groups, when student groups are in Singapore for their study tours as well as plan and execute logistics for study tours and travel itineraries.
○ Assist sales team and operations team in product planning, budgeting and costing estimates for study tours projects.
○ Create a positive team atmosphere and motivate staff.
○ Prepare, book, and monitor residential accommodation, transportation, meals, excursion and ensuring sufficient staff provision is available.

REQUIREMENTS:
● Relevant experience in working as a tour operator with at least 3 years’ experience in the travel industry.
● Fluent in English & Japanese (both speaking and written) - Certified minimum JLPT N2, and study or working experience in/with Japanese company)